Managed IT Support Services

The Benefits of Working with Managed IT Service Provider Companies

What are Managed IT services? Is it a buzzword? How do they differ from normal IT companies?

With the advent of cloud technology and an increasing reliance on technology across all industries, managed IT services have become the norm for non-profits seeking external support. Rather than a fee-for-service or hourly rate, managed IT services are fixed price packages that come with standard inclusions to suit the needs of your organisation. Instead of fixing things as they break, managed IT service providers work proactively to improve your non-profit organisation’s capabilities.

Why choose Managed IT services?

Managed IT services solve a dilemma for a lot of small and medium-sized non-profits and organisations. Traditionally, complex IT problems were solved with the break/fix model, whereby if an IT problem occurred that was too difficult to fix, they’d simply call up a local computer repair person or external IT team to solve the issue. This model has its flaws:

  • External teams are expensive
  • External teams aren’t committed to long-term solutions
  • External teams aren’t familiar with your entire system setup

The obvious solution is to opt for an in-house IT team. The difficulty with this, however, is that small and mid-sized non-profits typically don’t have the resources or task load to make having an in-house IT person a viable option.

Instead of dealing with a different person each time like an external provider in the break/fix model, you deal with a familiar support person and build a rapport with them like they were part of your team. With managed IT services, you get the best of both worlds: the commitment and familiarity of an in-house team, with the flexibility and specialty experience of an outsourced service provider.

Here are just some of the reasons to choose managed IT services over a conventional outsourced or in-house team.

  • Fixed prices
  • Comprehensive training
  • Efficient problem solving
  • Tailored solutions
  • Constant improvements
  • In-house flexibility
  • Foreseeable IT expenditure

As a managed IT provider typically charges a fixed fee, they have a vested interest in minimising technical problems as efficiently and diligently as possible. Instead of paying a team to fix a steady flow of issues as they arise, a managed IT provider will solve the problem and look for long-term solutions and alternatives to prevent similar problems from returning. Non-profits often face unpredictable shoestring budgets, so having fixed pricing gives a bit of peace of mind and financial certainty to our clients.

An IT team that develops tailored solutions for your problems will become more familiar with your systems and better understand your usage requirements. From there, they can keep an eye on technology developments that better suit your organisation’s needs. They can put together a detailed IT roadmap for your team, and work to meet KPIs and performance metrics, such as system availability, just like an in-house team would! A good managed service provider will provide value, rather than simply being a cost of doing business.

Managed IT service providers get to know your business inside and out and can either substitute an in-house team or complement them. As a managed IT service provider, we employ support engineers with a broad depth of industry experience; we have data security specialists, server and cloud computing specialists and many more. Your IT team might be fantastic at installing hardware, providing training and support, but data security and server setup requires specialty knowledge and industry experience to stay ahead of the curve.

Managed IT providers can also provide tailored training packages for your staff, building software proficiency so they can more efficiently execute their day-to-day tasks. Once again, managed IT providers seek to minimise future calls for assistance by putting extra effort into training your staff properly with your systems.

Managed IT services with Cloud technology

As previously mentioned, remotely managed services (RMS) have become increasingly popular in recent years as a result of improvements in Cloud technology solutions. Tools like Office 365 allow us to develop custom intranet portals, modify user permissions and upgrade software remotely, saving both us and our clients valuable time. More intricate work like hardware installation, fault finding and training still requires on the ground workers, but cloud technology makes routine alterations and upgrades simple.

As just one example, we routinely schedule Office 365 updates remotely across entire fleets of hardware for our clients. When clients lose hardware with valuable information or require user permission changes, they simply need to call up and have one of our friendly support engineers take care of it from our offices.

What’s included with Managed IT Services?

The short answer is: pretty much anything you want.

A good managed service provider should be able to provide just about anything you desire for a fixed fee. Your organisation may require a technology audit to determine key recommendations, but managed IT services are there to fill in the blanks. You might already have a dedicated IT person or team but rely on fixed-price managed IT services for your data security and testing.

Managed IT services can include:

  • Training
  • Daily updates & maintenance
  • User support
  • Installation
  • Digital security
  • On-site teams
  • Project management

Although we’ve just covered the advantages of remotely managed services, managed IT service packages can include on-site team members for as many days per week you desire. This is advantageous for larger organisations requiring ongoing support, or those needing a bit of experienced oversight during the rollout of large technology upgrades.

If you’d like to learn more about what humanIT can do for your organisation with our managed IT services, don’t hesitate to get in touch! Consult with a friendly IT professional with a vested interest in your ongoing success.

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