Network Support

...The REAL COST of network failures to your business

Computer network support disasters can hit pretty hard – and hurt too...

There is a hard cost of repairing and restoring your computer network support systems - and that’s on top of the costs of lost productivity. Most major computer repair services will require a minimum of four to eight hours on average to get the computer network back up and running. Plus, most IT consultants cannot get on-site to resolve the problem for 24 to 48 hours. That means you could be without computer network support for one to two days – and without a computer network for even longer, until the problem is fixed.

Take a look at these computer network support statistics:

• Companies experience an average of 501 hours of computer network downtime every year, and the overall downtime costs an average of 3.6% of annual revenue. (Source: The Costs of Enterprise Downtime, Infonetics Research)

• 93% of companies that lost their data centre for 10 days or more due to a computer network support failure, filed for bankruptcy within one year of the disaster and 50% filed for bankruptcy immediately. (Source: National Archives & Records Administration in Washington.)

• 20% of small to medium businesses will suffer a major computer network support failure causing loss of critical data every 5 years. (Source: Richmond House Group)

• This year, 40% of small to medium businesses that manage their own computer network support and use the Internet for more than e-mail; will have their computer network accessed by a hacker - and more than 50% won’t even know they were attacked. (Source: Gartner Group)

The Cost of Poor Computer Network Support for Your Business

Since the average IT consultant charges over $100 per hour plus a trip fee and a surcharge if it’s an emergency, the average cost of these repairs is $600 to $1,000; and that doesn’t even include any software or hardware costs that may also be required. Over a year, this results in $1,800 to $3,000 in costs without even considering hardware and software costs, or other consequential costs of lost sales and work hours. Of course, those numbers quickly multiply with larger, more complex computer support networks.

Probably what’s most exasperating about this situation is that 100% of these computer network support disasters and restoration costs could have been completely avoided or greatly mitigated easily and inexpensively with a little planning and proactive computer network support and network maintenance.

The best way to avoid computer network support failures is to implement a dedicated network support plan that makes the most of your IT Support Services.

This article was supplied by Human IT providers of IT Support in Melbourne, Australia. Including dedicated IT Services to small businesses, IT Support Consultants and IT Strategy.

Human IT is Australia’s only IT Services company with the ‘IT Roadmap Planner’... designed to help small business owners reduce IT Support costs, improve staff productivity and achieve better profits.