Case Studies
Reducing IT Costs and Increasing Performance
Melba Support Services is a not for profit, community based organization with its mission to assist people with a disability to lead an everyday life in the community. Melba has been in existence for almost forty years, changing, developing and growing to support people in the way that best suit their individual needs. Melba employs approximately 200 staff working across 9 service site locations.
In 2009 Melba’s management team recognized that IT was simply not delivering on their expectations. IT was hindering the Melba team’s ability to achieve key objectives, rather than helping. There was continuous system down time which meant no internet or emails for large portions of the day, the backup solution was actually not backing up critical information like they were led to believe, and most importantly there was no clear plan forward to ensure IT supported the organization. After some consideration Melba’s management team decided to end the relationship with their current IT partner and find an IT partner that could fix the current issues once and for all, maintain their IT environment to ensure those issues did not resurface, and help them establish a plan for the future.
Late 2009 Melba decided to partner with Human IT. Human IT restored stability to the e-mail systems and Internet services, resolved the issues surrounding the lack of adequate backups and made sure they were completing successfully, Human IT also tightened up security and antivirus protection to ensure the network was safe and secure.
The Business As Usual Managed Service Program was then implemented to monitor critical systems, maintain the health of the network to keep the previous issues from reoccurring, and keep Melba’s computers were performing at optimal levels.
Melba’s computers now perform better, their data is always safe and secure, and what were once previously critical alerts impacting the business were now being detected and resolved before any major impact. In the instance that Melba does have a problem, the Business As Usual Program has ensured a quick response time and a permanent solutions are implemented, rather than a band aid fixes.
As a result of The Business As Usual Program Melba have been able to increase staff productivity by $26,000 per annum, and dramatically reduce the risk of system downtime and data loss.
Over and above The Business As Usual Program Human IT is now working with Melba in the development of an IT roadmap to identify how IT can further help them achieve their objectives. By executing initiatives identified within the roadmap it is envisaged that Melba will further reduce their IT support costs and gain efficiencies in reducing admin overhead for 200 casual employees.
